Privacy Policy
1. Introduction
Claribel London (“we”, “our”, or “us”), accessible via claribellondon.com, is committed to safeguarding your privacy and ensuring the protection of your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (“GDPR”) and the California Consumer Privacy Act (“CCPA”). We recognize the importance of transparency and integrity in handling your information and strive to maintain the highest standards of data confidentiality and privacy.
This Privacy Policy outlines how we collect, use, process, and protect personal information obtained through your use of claribellondon.com. By using our website, you acknowledge your understanding of this policy and consent to the practices described herein.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal data collected through claribellondon.com, including data collected from registered account holders, newsletter subscribers, and casual visitors. Claribel London acts as the data controller for all personal data collected and processed via our website.
For any inquiries pertaining to the processing of your data, you may contact us at: [email protected].
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a) Usage Data
Includes information about your interactions with our website, such as IP address, browser type, geographical location, referral source, pages viewed, and session duration. This data helps us analyze usage patterns and improve user experience.
b) Account Data
Information provided directly by you when creating an account or placing orders, including your full name, billing and shipping address, telephone number, and email address.
c) Profile Data
Includes information about your preferences, order history, saved products, and behavioral interactions within claribellondon.com.
d) Communication Data
Records of correspondence with us, including customer support requests, inquiries, feedback, and any communications via email or customer service portals.
e) Technical Data
Data collected automatically via cookies and other technologies, including device model, operating system, system language, and browser settings.
f) Transaction Data
Details related to orders and payments, including transaction history, payment method, product selections, order status, invoice details, and delivery tracking information.
g) Preference Data
Includes marketing communication preferences, consent records, and data on products or services of interest inferred from site activity or explicitly stated by the user.
4. Legal Bases for Processing
We process your personal data only when we have a lawful basis to do so. These bases include:
– Consent: When you have given explicit consent to receive newsletters, marketing materials, or participate in a promotion.
– Contractual Necessity: When processing is required to fulfill our obligations to you under a contract, such as delivering orders placed via claribellondon.com.
– Legitimate Interests: For uses necessary to support our business operations, such as improving services, fraud prevention, and user insights, provided such interests are not overridden by your rights and interests.
– Legal Obligation: Where required by law or regulatory directives.
5. Your Rights Under GDPR and CCPA
You have specific rights in relation to your personal data. Subject to verification of your identity, you may exercise the following rights:
– Right of Access: You may request access to your personal data that we hold.
– Right to Rectification: You may request that we correct or update inaccurate or incomplete personal data.
– Right to Erasure (“Right to be Forgotten”): You can ask us to delete your data under circumstances allowed by law.
– Right to Restrict Processing: You may request restriction of data usage if you contest the accuracy or legality of the processing.
– Right to Data Portability: You may request your data in a structured, commonly-used, machine-readable format for transfer to another service provider.
– Right to Object: You may object to data processing for direct marketing or other lawful bases.
– Right to Withdraw Consent: If we process information based on your consent, you may withdraw it at any time without affecting prior lawful processing.
California residents may also exercise the Right to Know, Right to Delete, Right to Opt-Out of Sale, and the Right to Non-Discrimination pursuant to the CCPA.
To invoke your rights, please contact: [email protected].
6. Security Measures
We apply strict security protocols to protect your data from unauthorized access, alteration, disclosure, or destruction. Measures include:
– SSL encryption for all data transmissions on claribellondon.com.
– Restricted access to personal data granted only to authorized personnel on a need-to-know basis.
– Regular backups and systems monitoring to detect and respond to threats.
– Ongoing staff training concerning data protection and privacy best practices.
7. International Transfers
If your personal data is transferred or accessed from outside your jurisdiction (including outside the European Economic Area), we ensure appropriate safeguards are in place, such as:
– Standard Contractual Clauses (SCCs) approved by the European Commission.
– Binding corporate rules, approved certifications, or other legal transfer mechanisms.
– Compliance with applicable privacy frameworks when transferring to U.S. service providers under CCPA requirements.
8. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy and comply with legal, accounting, or regulatory obligations. Retention periods include:
– Account and Transaction Data: 7 years after the last transaction for tax and accounting compliance.
– Marketing Preferences and Communication Data: Until opt-out or withdrawal of consent.
– Usage and Technical Data: Up to 26 months, in line with analytics service provider retention settings.
– Support Communications: 2 years from the date of last interaction.
Upon expiration of the retention period, data is securely deleted or anonymized.
9. Cookie Policy
We use cookies and similar tracking technologies on claribellondon.com to enhance user experience and analyze website performance. Our cookies fall within the following categories:
– Essential Cookies: Necessary for site functionality, login, and security.
– Functional Cookies: Enable features like remembering your preferences and past activity.
– Analytical Cookies: Gather anonymized data to help us understand user behavior and improve performance.
– Performance & Marketing Cookies: Track behavior and serve targeted advertisements based on interests.
10. Cookie Management and Compliance
When visiting our website, you are presented with a cookie banner where you can grant or deny specific cookie permissions. You can also manage cookie settings at any time through your browser or our Cookie Settings interface.
Under GDPR and CCPA, you are entitled to reject non-essential cookies and opt-out of the sale or sharing of personal information derived from cookies. We respect your privacy preferences and do not collect or share data through cookies without your consent when legally required.
11. Protection of Children’s Privacy
Claribel London does not knowingly collect or solicit personal data from children under the age of 13. If we learn that such data has been collected inadvertently, we will take immediate steps to delete it. If you believe a child under 13 has submitted personal data through claribellondon.com, please contact us at [email protected].
12. Policy Updates and Notifications
We may update this Privacy Policy from time to time to reflect changes in legal or operational requirements. Any material changes will be communicated via a prominent notice on claribellondon.com or directly via email if appropriate.
You are encouraged to revisit this policy periodically to stay informed of how we protect your information.
13. Contact Us
If you have any questions regarding this Privacy Policy, or wish to exercise your data protection rights, you may contact our Privacy Officer at:
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Claribel London takes your privacy seriously and processes personal data in compliance with GDPR, CCPA, and other relevant privacy laws. We invite users to reach out with any concerns, queries, or requests regarding their personal data using the contact details provided above.